Shipping policy
*Please note that these time frames are an estimate provided by a postal company, there may be delays due to weather, or delays within the postal company itself that we may be unaware of. Customs may also add a day or so while your parcel is waiting to be cleared*
*Awaiting Fulfilment means your order has been successfully placed is is waiting to be sent out to you.
*Shipping offers may be subject to change at any time*
SHIPPING FOR AUSTRALIA
- FREE EXPRESS SHIPPING for Australian orders over $80!
- Orders under $80 are a flat rate of $6.95 for Standard Shipping and $10 for Express Shipping
- All Australian orders are shipped via Australia Post
If your order is urgent please contact us at : saintaustralifashion@gmail.com so we can assist you.
DELIVERY TIME
We aim to have all Australian orders shipped the next day please allow in some cases 1 day Processing time . We use Australia Post Express which is next Business day delivery within the Express post network (Australian capital cities and major metro areas - Perth CBD only). Australia post do allow for Express parcels to arrive within 1-3 Business days in the event there are unforeseeable delays. Regional areas outside the express post network may be 2-5 Business days.
If you have not received your items within 4 Business days of making your order please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
TRACKING YOUR ORDER
Once your order is packed and leaves our warehouse you will receive an email with tracking number to track your parcel with Australia post.
If you are not home at the time of delivery , for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large ,you will be left a card and your parcel will be taken to your local Australia post.
INTERNATIONAL SHIPPING
- Customs or Import charges MAY be required upon delivery. Please note that Saint Australia is NOT responsible for covering these costs. Shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
- Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.
SHIPPING PRICES
- The below shipping charges are a flat rate fee for each region.
- Please note, should your order exceed these flat rate charges due to weight or delivery area, we will contact you regarding further shipping costs
- Flat Rate and Free shipping offers are subject to change at any time or unexpectedly without any notice. As agreed to upon checkout, in our terms and conditions.
NEW ZEALAND
Free express shipping on orders over $200 AUD
Express shipping: $25.00 AUD Flat Rate*
Standard shipping: $11.00 AUD Flat Rate*
USA
Free express shipping on orders over $300 AUD
Express shipping: $37.00 AUD Flat Rate* (roughly $24.99 USD)
Standard shipping: $22.00 AUD Flat Rate* (roughly $14.99 USD)
CANADA
Free epxress shippng on order over $300 AUD
Express shipping: $37.00 AUD Flat Rate*
Standard shipping: $25.00 AUD Flat Rate*
UK & IRELAND
Free express shipping on orders over $300 AUD
Express shipping: $35.00 AUD Flat Rate*
Standard shipping: $20.00 AUD Flat Rate*
EUROPE
Free express shipping on orders over $450 AUD
(INCLUDES: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland)
Express shipping: $40.00 AUD Flat Rate*
REST OF THE WORLD
Free express shipping on orders over $600 AUD
Express shipping: $60.00 AUD Flat Rate*
UNFORTUNATELY WE DO NOT SHIP TO RUSSIA OR UKRAINE
CUSTOM, TAXES AND DUTY CHARGES
Each country has their own custom and duty charges when you need to collect your parcel. Saint Australia do not have access to the details of the different charges for each country. Saint Australia cannot cover these charges. It is the responsibility of the receiver to be aware of these charges and by placing an order on Saint Australia they agree to cover these charges. If you are concerned of what these charges may be, we suggest you do contact you local Post office to find out what the custom and duty charges may be before placing your order.
REFUSING A SHIPMENT/PAYING DUTIES AND TAXES
If you refuse any shipments from Saint Australia, your parcel will either be destroyed or sent back to us at and we are charged. By placing your order on Saint Australia, you are responsible to understand there may be charges involved to pay to receive your parcel.
DELIVERY TIMES - (Estimation)
- Express Shipping means you should receive your parcel within 1-4* business days of shipping your order
- Standard Shipping means you should receive your parcel within 5-20* business days of shipping your order
- Customers in more Rural Areas can take up to 21+ business days depending on the service chosen
- Please note delays may occur in sending out your order due to higher shipping prices, troubles with the address provided or any issues with the garments ordered. We will be in contact if this occurs to your order.
PRE ORDERED ITEMS
- Orders that include a PRE ORDERED item will be dispatched once that item becomes available in our warehouse
- Items that are available for PRE ORDER will state this on their product information page
- Pre Order delivery dates are an estimate only and may arrive before or after the timeframe on the website
- Items purchased on pre order can only be cancelled for a store credit
ADDITIONAL INFORMATION
Saint Australia is not responsible for parcels that are lost, damaged or delayed in transit due to the fault of Australia Post, or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". We do not resend parcels for free once they have been sent back to us as a "return to sender".
ALL PRICES ON (S)ain't Australia ARE IN AUSTRALIAN DOLLARS .