Refund policy

Please note :

For all our new email subscribers they are eligible for a Refund if they use the discount code for 15% Off , even if the item is not full price. 

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Change of mind returns:

We understand that shopping online it's not easy , we want our customers to have the best shopping experience here at SAINT.

 We accept change of mind returns! We require if possible our customers to contact customercare@saintaustraliafashion.com

4 days after receiving their order letting us know that they want to make a change of mind return, they have to return their purchase in the same condition and in the same packing. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Several types of goods are exempt from being returned. Perishable goods such as earrings , underwear , swimming suits ,cannot be returned.

Additional non-returnable items:
Gift cards

Bodysuits
For all bodysuits, customers must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without notice , if so you'll not be eligible for a refund.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at saintaustraliafashion@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saintaustraliafashion@gmail.com  and send your item to:

1/13 Rosedale avenue

Glen huntly VIC 3163

Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1/13 Rosedale avenue, Glen huntly VIC 3163, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.